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Product Warranty

Last updated: July 2026

Paxauris Inc stands behind the quality of Fluid™ inflatable earplugs. This warranty applies to:

– (a) purchases from http://www.paxauris.com, for the original purchaser; and
– (b) rewards delivered to backers of the Fluid™ earplugs Kickstarter campaign, for the original backer.

If you obtained Paxauris products through another platform or retailer, please contact that seller for their applicable policies. This warranty is non-transferable.

90-Day Limited Manufacturing Warranty

Paxauris warrants that Fluid™ inflatable earplugs will be free from defects in materials and workmanship under normal and intended use for ninety (90) calendar days from confirmed delivery, as evidenced by carrier tracking records (the “Warranty Period”).

If a qualifying defect arises during the Warranty Period, Paxauris will, at its discretion: repair the product; replace it with the same or a comparable model; or refund the original product purchase price.

“Normal and intended use” means use in accordance with the product’s technical specifications, instructions for use, and safety guidelines.

What this warranty covers

Defects in materials or workmanship that, under normal use, result in:

  • Structural failure of the earplug body
  • Failure of the inflation or deflation mechanism

What this warranty does not cover

  • Incorrect sizing or fit preference (see our size exchange options instead)
  • Damage resulting from misuse or failure to follow instructions
  • Accidental damage, loss, or theft
  • Damage that does not affect functional performance
  • Accessories, including the earplug case, premium case, or cord

How to make a claim

Submit a request through the Support & Returns form (https://paxauris.com/support-and-returns-form/) within the Warranty Period, providing:

  • Your order number (website purchases) or the email address used for your Kickstarter pledge (backers)
  • A description of the issue and how the product was being used
  • Clear photographs of the failed product showing the region of failure

You’ll receive a SUP number — the reference for your claim. Paxauris will review the submission and determine eligibility.

If a claim is approved, Paxauris may provide a replacement, issue a refund of the original product purchase price, and/or request the failed product back for quality analysis.

Inspection before replacement. In most cases we can verify a defect from your photographs and description, and will ship a replacement without waiting for the failed product. Where the reported issue cannot be confirmed remotely, Paxauris may require the product to be returned for inspection before a replacement or refund is provided. If we do, we will say so on your SUP case, provide a prepaid return label where available (or reimburse reasonable return postage), and dispatch your replacement or issue your refund within ten (10) business days of receiving and inspecting the returned product.

If a return is required (whether before or after the remedy), the product must be in transit back to us within fourteen (14) calendar days of the SUP return instruction, with all original components, and the SUP number written on the outside of the package. Failure to return the product as instructed may void the claim or, where a replacement was already provided, result in a charge for the replacement.

Replacements

A replacement product (or repaired product) is warranted for the remainder of the original Warranty Period or thirty (30) calendar days from confirmed delivery of the replacement, whichever is longer. Replacements do not begin a new 90-day Warranty Period. Claims on a replacement follow the same process above, quoting the original SUP number.

Kickstarter rewards — returns and refunds

Kickstarter rewards are generally not eligible for change-of-mind returns or refunds; our campaign FAQ stated that returns and refunds would not be offered. This warranty applies to Kickstarter rewards notwithstanding that policy. Website purchases additionally benefit from our Refund & Returns Policy (https://paxauris.com/refund-policy/).

Your statutory rights

This warranty is a voluntary commercial guarantee and is provided in addition to, and does not limit or replace, your statutory rights — including, for consumers in the EU and UK, your legal conformity rights against the seller, which may last longer than this warranty. To the maximum extent permitted by law, this warranty is the sole and exclusive express warranty provided by Paxauris.

Questions

Write to info@paxauris.com or reply on your SUP case.